Privacy Policy

This Privacy Policy explains how Clearly Loved Pets PTE LTD ("we," "our," or "us") collects, uses, discloses, and protects personal data when you use our website at https://www.clearlylovedpets.sg ("Site"). It applies to all products and services offered through our Singapore website.

1. Personal Data We Collect

We may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (e.g., via Shopify or third-party payment gateways)

You provide this data when:

  • Placing an order

  • Signing up for email marketing

  • Contacting customer service

  • Completing forms on our website

2. Non-Personal Data and Cookies

We also collect non-personal information automatically, including:

  • Browser and device type

  • IP address

  • Pages visited and time spent on the Site

  • Interaction and session data

Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings, though some features may not work as intended.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our services and website experience

  • Send updates or promotions (only if you opt in)

  • Comply with legal and regulatory obligations

4. How We Protect Your Data

We take reasonable precautions to safeguard your personal data, including:

  • SSL encryption for secure communications

  • Limited access to sensitive data by authorized personnel only

  • Secure third-party platforms for order and payment processing (e.g., Shopify, payment gateways)

While we take these steps, no online platform can guarantee 100% security. By using our Site, you acknowledge and accept these risks.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share data with:

  • Trusted service providers (e.g., payment processors, email platforms) to support order fulfillment and communication

  • Legal authorities if required by law or to protect our rights

We may also share aggregated, anonymized data for analytics or business insights.

6. Third-Party Services and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content on those platforms. Please review their privacy policies before providing personal data.

7. Data Storage and Cross-Border Transfers

Your data may be stored or processed on servers located outside of Singapore (e.g., in the U.S. or other jurisdictions where Shopify or our service providers operate).
We ensure that appropriate safeguards are in place in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our Site, you consent to the transfer and processing of your personal data outside of Singapore, where necessary to provide our services.

8. Your Rights Under Singapore's PDPA

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Withdraw consent to the use of your data at any time

  • Request deletion of your personal data, subject to legal or operational limitations

To exercise any of these rights, please contact us using the information below. We will respond in a reasonable time, typically within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most recent revision date will be posted at the top of this page. Continued use of our Site signifies your acceptance of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Clearly Loved Pets PTE LTD
Website: https://www.clearlylovedpets.sg/
Address: 160 Robinson Road, #14-04 Singapore Business Federation Center

Singapore (068914)

Email: info@clearlylovedpets.sg